The selected candidate will be integrated into the Commercial Office team, handling Customer Service and Back Office Order Management tasks. He/She will collaborate in managing and monitoring sales orders, aiming to ensure the highest level of service for customers.
Key Responsibilities:
- Analyzing and processing customer sales orders up to active invoicing. In this phase, the resource will interact with various Area Managers across different locations to verify order compliance with contractual terms and CEE and EXTRACEE import/export regulations, with particular attention to payments via letters of credit or CAD (Cash Against Documents).
- Planning order fulfillment in collaboration with Production and Logistics Offices, and subsequently communicating with the customer.
- Monitoring and processing orders, ensuring regularity, quality, completeness of documentation, and correct shipping timelines; handling and resolving any issues.
- Managing customer complaints and returns.
- Handling remote warehouses located outside Italy (INCOMING/OUTGOING) using digital platforms.
Requirements:
- Minimum of 5 years’ experience in industrial and multinational companies in similar roles.
- Good knowledge of EXTRACEE import/export procedures.
- Excellent spoken and written English.
- Good spoken and written German.
- Strong planning and organizational skills.
- Problem-solving attitude.
- Excellent interpersonal and communication skills.
- Team-oriented mindset.
- Good knowledge of MS Office, particularly Excel.
Contract Type:
The contract type and salary will be determined based on actual experience and professional qualifications.
Work Location:
Milan.
This job advertisement is addressed to both genders, in accordance with Laws 903/77 and 125/91.
Interested candidates are invited to send their CV to the email mastelli@larderellogroup.com, including authorization for the processing of personal data pursuant to Legislative Decree 196 of June 30, 2003, and Article 13 of the GDPR (EU Regulation 2016/679) for recruitment and selection purposes.